In this period we are witnessing a transformation from a predominantly industrial economy to an economy focused on services; it is therefore not only linked to the quality of the product offered, but also to the quality of the related service.

The customer, on the other hand, is perfecting its selection criteria, attentive to the distinctive characteristics of the product and oriented towards a service that meets these criteria.

Service certification helps companies to focus on the result and on monitoring the performance of the service offered, qualifying it and making it more competitive vis-à-vis the market and stakehold.